Microsoft SharedView

Thanks to Marc, who was apparently amused by the pain and suffering I endured during my recent tech support outing. He pointed me to the following tool which he’s used successfully for his own parental support calls:
http://connect.microsoft.com/site/sitehome.aspx?SiteID=94

“Microsoft SharedView is a fast, easy way to share documents and screen views with small groups of friends or coworkers; anytime, anywhere. Use SharedView to put your heads together and collaborate – create, convey, and communicate across physical boundaries, through firewalls, and down to the smallest details.”

Marc says it runs on ports which are generally open and has allowed him to take control of the desktop and do what he needs to do to fix the problem.

I’ll be giving this a shot the next time my Dad calls with a printer problem.

1 Comment

DarrenApril 18th, 2008 at 12:55 pm

Cool, I hadn’t seen this one before.

A couple of other options worth checking out:

– Gatherplace: http://www.gatherplace.net. Commercial, alternative to webex. Java based, optional no client option. Works great. We use this at work.

– Copilot. Not free but cheap, designed for exactly the problem you describe: https://www.copilot.com/

– Little known feature of msn messenger: If you’re both running it you can start chatting with your dad, and then if he does a "Actions -> Request remote assistance" you can start up a Remote Desktop session. This is what i use for debugging the in-laws computer.

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